Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of the Pristine Glass Co. website and your purchase of window cleaning, pressure washing, soft washing, and related services ("Services") from Pristine Glass Co. ("Company," "we," or "us"). By requesting a quote, scheduling Services, or using our website, you agree to these Terms.

2. Scope of Services

We provide residential and light commercial exterior cleaning services including interior window cleaning, exterior window cleaning, pressure washing, and soft washing. The specific Services to be performed will be confirmed in your quote or estimate prior to work beginning.

3. Quotes & Pricing

Quotes provided are estimates based on information available at the time. Final pricing may be adjusted if conditions on site differ materially from those described (e.g., additional windows, severe staining, hard-to-reach surfaces). Any price changes will be communicated and agreed to before additional work is performed.

4. Scheduling, Cancellations & Weather

Appointments are scheduled by mutual agreement. We ask for at least 24 hours' notice for cancellations or rescheduling. We may reschedule Services due to severe weather (heavy rain, high winds, freezing temperatures, lightning) for the safety of our team and the quality of the work; we will work with you to find the next available slot.

5. Customer Responsibilities

Prior to our arrival, please:

• Provide clear access to the work areas, including outdoor water spigots and electrical outlets if needed.
• Secure pets indoors during Services.
• Close all windows we will be working on.
• Inform us of any cracked, broken, or compromised windows, screens, frames, siding, or other surfaces.
• Move fragile or valuable items away from interior work areas.

6. Pre-Existing Conditions

We are not responsible for damage to surfaces that were already in a deteriorated, compromised, or improperly installed condition prior to our Services, including but not limited to: cracked or broken glass, failed window seals, rotted wood, loose siding, peeling paint, damaged screens, or improperly installed fixtures. We will document and notify you of any such conditions discovered.

7. Insurance

Pristine Glass Co. carries general liability and workers' compensation insurance. Proof of insurance is available upon request. In the unlikely event of damage caused by our team's negligence, please notify us within 48 hours of the Service so we may inspect and address the issue.

8. Satisfaction Guarantee

If you are not satisfied with a particular area of our work, please notify us within 48 hours of Service completion and we will return at no additional charge to address it.

9. Payment Terms

Payment is due upon completion of Services unless otherwise agreed in writing. We accept cash, check, and major credit cards. Returned checks and past-due balances may incur additional fees.

10. Limitation of Liability

To the fullest extent permitted by law, our liability for any claim arising from Services is limited to the amount paid for the specific Service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

11. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles.

12. Changes

We may update these Terms from time to time. The current version will always be posted on this page.

13. Contact

Pristine Glass Co.
Hagerstown, Maryland
Phone: 720-883-2035